Welcome to LeanLab USA. These Terms and Conditions govern your use of our telehealth services and establish the legal agreement between you and LeanLab USA.
Last Updated: 7/19/2025
1. Service Agreement
Telehealth Services
LeanLab USA provides telehealth medical services including but not limited to:
- Medical weight loss consultations and GLP-1 therapy management
- Chronic disease management and monitoring
- Acute illness care and treatment plans
- Laboratory monitoring and health assessments
Service Limitations
Our services are not intended for emergency medical situations. For medical emergencies, please call 911 or visit your nearest emergency room immediately.
2. Patient Responsibilities
Accurate Information
- Provide truthful medical history
- Update contact information promptly
- Report medication changes
- Inform us of allergies or adverse reactions
Treatment Compliance
- Follow prescribed medication regimens
- Attend scheduled appointments
- Complete required lab work
- Report side effects or concerns promptly
3. Payment and Billing
Financial Responsibility
- Payment Due: Payment is due at the time of service unless other arrangements have been made
- Insurance: We will bill your insurance when applicable, but you are responsible for any remaining balance
- Prescription Costs: Medication costs are separate from consultation fees
- Cancellation Policy: 24-hour notice required for appointment cancellations to avoid fees
4. Telehealth Technology Requirements
Technical Requirements
- 📱 Smartphone, tablet, or computer with camera
- 🌐 Stable internet connection
- 🔊 Working microphone and speakers
- 📧 Valid email address
Platform Security
- 🔒 HIPAA-compliant video platform
- 🛡️ End-to-end encryption
- 🔐 Secure login credentials
- 📋 Protected health information standards
5. Prescription and Medication Policy
GLP-1 and Weight Loss Medications
Prescription of GLP-1 medications (Ozempic, Wegovy, Mounjaro, Zepbound) requires:
- Complete medical evaluation and health assessment
- Laboratory monitoring as clinically indicated
- Regular follow-up appointments
- Adherence to dietary and lifestyle recommendations
Note: Controlled substances and certain medications may require in-person evaluation.
6. Privacy and Confidentiality
We maintain strict confidentiality in accordance with HIPAA regulations. Your health information will only be shared with your consent or as required by law. Please review our Privacy Policy for complete details.
7. Limitation of Liability
Important Disclaimers
- Telehealth services have limitations compared to in-person care
- Technology failures may interrupt consultations
- Emergency services are not available through our platform
- You assume responsibility for seeking emergency care when needed
8. Contact Information
General Questions
Email: info@leanlabsusa.com
Phone: 833-781-8155
Legal & Compliance
Email: legal@leanlabusa.com
Address: Available upon request